Support
Get help
Where to go depends on what you need - here's the fastest path for each.
Requests and incidents
A clear path for every need
- Website problem: describe it to hello@celoht.com.
- DApp problem: include the relevant screen, browser, and steps you followed at the same address.
- Documentation or governance question: consult the FAQ or email hello@celoht.com.
Direct contact
Email channels
| Purpose | Contact |
|---|---|
| General questions | hello@celoht.com |
| Partnerships and investors | partnerships@celoht.com |
| Media and press | press@celoht.com |
| Security reports (private) | security@celoht.com |
Response time
We aim for 3–5 business days on general questions and 48 hours on security reports. See Security for the full vulnerability disclosure policy.