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Pillar 02 · Agent Network

Trust is a human problem, not just a design problem

An app alone doesn't build confidence in a new financial tool. A trained person in the community does - that's what CeloHT's agent network is for. Current Agent Network work remains planned and in development, with operational status reported only when supported by clear public evidence.

What an agent does

Four responsibilities

Supports local onboarding and education for digital finance tools
Helps new participants set up and understand supported wallets, including Valora where applicable
Provides peer-to-peer support and local service-flow guidance
Acts as a local point of contact for ongoing questions and responsible access

Operating standards

How agents work

Fee transparency

Any fee must be disclosed clearly before a transaction happens.

Identity verification

A lightweight process adapted to local context, reducing fraud without creating unreasonable barriers.

Ongoing training

Regular refresher sessions, not a one-time certification.

Code of conduct

Specific standards designed to protect users from exploitation.

Becoming an agent

Four steps

  1. 1Complete the full education program
  2. 2Demonstrate a solid understanding of the basics - Valora, seed-phrase security
  3. 3Commit to the community's operational standards
  4. 4Get sign-off from a local network coordinator

Connection to Reforestation

Many agents wear two hats

Some community agents also take on responsibility for coordinating local reforestation activity, creating a direct operational link between financial inclusion and environmental sustainability.

Interested in becoming an agent?

Reach out through our community channels to learn about the current education cohort in your area.

Get involvedSee the reforestation link